At NextGen Pixels, we strive to ensure that you are completely satisfied with your digital purchase. Since our products are digital and delivered via instant download link upon purchase, we encourage you to carefully review product descriptions and system requirements before making your purchase.

Refund Eligibility

Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or the download link has been accessed. However, we understand that issues may arise, and we are committed to providing exceptional support. Refunds may be considered under the following circumstances:

• You were charged incorrectly due to a technical error.
• The product you received is different from what was described.
• The download link provided is not functional, and we are unable to resolve the issue.

Non-Refundable Circumstances

Refunds will not be granted for the following situations:

• Change of mind after the purchase.
• Inability to use the product due to system compatibility or technical limitations.
• Failure to download the product within the allotted time frame provided.

How to Request a Refund

To request a refund, please contact our support team at support@nextgenpixels.store with your order number, details of the issue, and any relevant screenshots. We will review your request and respond within 3-5 business days.

Resolution

If your refund request is approved, the refund will be processed to your original method of payment within 7-10 business days. If a refund is not possible, we will work with you to resolve the issue, including providing an alternative product or ensuring a functional download link.

We value your satisfaction and are here to assist you with any concerns.